Return and Refund Policy

To ensure smooth processing of returns and refunds, we kindly ask our customers to record a video while opening their parcels. This step is essential for addressing any inquiries regarding the condition of the items received. Please note that not following this guideline may result in delays or complications with your return or refund requests. We greatly appreciate your understanding and cooperation.

If you receive a defective product, please notify us promptly at swiftscare.store@gmail.com or call us at 0305-8022801. Be sure to include videos documenting any issues within 7 days of the delivery date. Your timely communication and documentation are crucial for expediting the resolution process. Thank you for choosing Swift Care!